2021 Volkswagen Tiguan Car-Net®
Since its debut for the 2014 model year, Volkswagen Car-Net has allowed Volkswagen owners to get connected to their vehicles. Last year, Car-Net moved into the next generation of integration, with an updated mobile app, a long list of no-charge services for five years, and new subscription options. For model year 2021, Car-Net Services will be offered in three areas: Remote Access, Safe & Secure, and Hotspot. For vehicles equipped with a MIB3 system, additional online features are available with a paid subscription that provides enhanced navigation and infotainment. Next year, Volkswagen will introduce Carrier of Choice, giving our customers the option to select a data plan from either VerizonTM or T-Mobile ®. With just a few clicks in the VW Car-Net mobile app or at vw.com/carnet, owners can add their new Volkswagen vehicle to their existing mobile data plan or purchase a new one.
Car-Net Remote Access allows owners the ability to interact with their vehicle from miles away via the mobile app. It is offered at no additional charge for five years from the date of vehicle purchase. Features include remote start and stop (if equipped), remote door lock and unlock, remote honk and flash of lights, last parked location, and remote vehicle status display, which provides information on estimated fuel level and mileage and door and window status. Also available on MY21 vehicles equipped with MIB3: trips statistics and “Hello Volkswagen” in-vehicle advanced voice control, which can recognize natural language input for vehicle radio, navigation, telephone, and media functions.
VW Car-Net skills for Amazon AlexaTM are now available for most new Volkswagen vehicles, is. To set up, owners should open the skills page associated with their car model in their Alexa app and link the skill to their VW Car-Net account. This will allow them to use their voice on an Alexa-enabled device to ask Alexa to send remote commands from the comfort of their own home—for instance: “Alexa, ask Car-Net to honk my horn.”
For vehicles equipped with factory-installed navigation systems, Car-Net can make customers lives easier by locating off-street parking information and sending destinations or points of interest directly to their car from the app. Powered by ParkopediaTM, the Parking Information feature can help make owners’ lives easier by locating off-street parking information. Through the Navigate tab on the app, users can click the “P” icon to show available parking locations, either in the immediate vicinity or near a Point of Interest. Clicking on a specific location will display the address, hours of operation and pricing. Users can also send the location to their car’s navigation system, if so equipped, by clicking the “Send to My VW” button.
Vehicle Health Reports can provide owners easy access to diagnostic information. Reports generate automatically each month after enrollment and are sent directly to the email address in the owner’s profile; owners can also request updated reports anytime through the mobile app. When it’s time for scheduled service, Car-Net can not only notify the customer, but also provides a simple way to schedule a dealer visit.
Family Guardian services and Roadside Call Assist can provide added peace-of-mind no matter who is driving. Speed Alert notifies the owner when the pre-determined maximum speed limit is exceeded. Boundary Alert lets the owner know when the vehicle has traveled outside of a pre-set virtual boundary. Curfew Alert notifies the owner if the vehicle is driven while curfew alert is on. Valet Alert warns if the vehicle is driven more than 0.2 miles from the valet drop-off location. The Car-Net app allows users to control who receives notifications by designating primary and secondary users, with varying levels of control and functionality for each. Notifications can come in the form of text messages, emails, or push notifications from the mobile app itself. If the vehicle is disabled, Roadside Call Assist is available at the touch of the wrench button.
By enrolling in the DriveView™ program, Car-Net users may be eligible for discounted rates from some of the top automotive insurance companies in the country. This program can also help Car-Net users monitor their driving by tracking activities like night driving, hard braking, idle time, and excess speed. These factors all contribute to an overall driving score, which is visible within the mobile app.
Car-Net Safe & Secure is a paid subscription service that includes Information Assistance, Emergency Assistance, Automatic Crash Notification, Anti-Theft Alert, and Stolen Vehicle Location Assistance. The subscription is $99 per year before taxes and fees, and automatically renews annually at the end of the subscription term, unless cancelled. Information Assistance—accessed through the i-call button within the vehicle—allows the driver to speak to a Car-Net agent for support needs, such as points of interest and account services. Emergency Assistance can be accessed through the SOS button in the vehicle, and, if a cellular connection can be established, puts the driver in contact with the Car-Net service center, who can direct emergency responders to the vehicle’s location and notify the user’s Emergency Contact. Provided a cellular connection can be established, Automatic Crash Notification can help automatically notify an operator who can quickly contact first responders in the event of a collision. Anti-Theft Alert sends a push notification to the user if the vehicle’s anti-theft alarm is triggered, and Stolen Vehicle Location Assistance uses Car-Net to assist law enforcement with locating the vehicle in the event that it is stolen.
Car-Net Hotspot allows passengers to access the internet with up to four connected devices simultaneously, including compatible tablets, smartphones, laptops, gaming devices, and more— at 4G LTE-enabled speed. Verizon Wireless or T-Mobile customers with an existing mobile data plan can simply add their Volkswagen vehicle as a new $20 line item to their existing monthly bill; non-Verizon or T-Mobile customers can set up an unlimited plan for $20/month, taxes and fees may apply.
Car-Net Hotspot also offers additional annual paid subscription packages to enhance the navigation and infotainment experience for MY21 VW owners with a factory-installed MIB3 infotainment system. With an active data plan, the Plus Nav package ($49/year) allows drivers to access online route updates, traffic reports, fuel prices, and parking information. The Plus Speech package ($9/year) offers advance voice controls using natural language, and the Plus Online Radio Package ($8/year) offers online internet radio with 30,000+ radio stations and podcasts. Media streaming apps can also be accessed at no additional charge, including iHeartRadioTM and TIDALTM (both require existing accounts).